Termination: Oksana Management Group, Inc. requires a written 30-day notice in order to stop your lessons. Oksana Management Group, Inc. reserves the right to dismiss any student due to frequent absences, disciplinary reasons, overdue payments or parental non-compliance with policies and procedures listed here.
Lesson Payments: All lessons are paid in advance (to OMG, Inc.), in a five, twelve, or 24 lesson-packages. (Discounts apply depending on the chosen package, please inquire.) This guarantees the time slot is reserved for the instructor. Lesson payments must be made via major credit cards, VENMO or PayPal, cash or check. Renewals are automatic and occur when the class before the last of the pre-paid package has been completed.
Rescheduling: Once enrolled, you will work directly with your instructor to handle rescheduling of single lessons as needed.
Make ups: If you must miss your scheduled class and have notified your instructor with 24 hour notice, you are eligible for a make up class within 60 calendar days from the missed lesson date. Make ups can be scheduled with your teacher (or substitute) on a different day. You can also make up the missed class by extending your lesson time at subsequent lessons, until the missed class is made up.
Cancellation Policy: Please note that we require a minimum of 24 hours for canceling a lesson. If a lesson is cancelled with less than 24 hours notice, you will be charged the full rate of your lesson, and the lesson will be forfeited. No exceptions. Thank you for your cooperation.
Lateness: Students must arrive on time for their lessons, and must be picked up at the end of the agreed upon lesson time. The class must begin and end at the agreed time. Our teachers may have other commitments immediately after your lesson, so please do not be late.
Refunds: Please note that we do not offer refunds on lessons that have been paid for but not taken. If you are not able to physically take the remaining lessons as scheduled, you have the option of saving them for later (you have up to 10 weeks to resume lessons), giving them to a friend, or even donating them to underprivileged students via our non-profit, Oksana® Foundation, or apply them to another subject we offer.
Instructor Availability: Should an instructor be absent, either another substitute teacher will be scheduled in their place or the instructor will be asked to coordinate a make-up class within 60 days of the missed class.