Termination: Oksana Management Group, Inc. requires a written 30-day notice in order to stop your lessons. Oksana Management Group, Inc. reserves the right to dismiss any student due to frequent absences, disciplinary reasons, overdue tuition payments or parental non-compliance with policies and procedures listed here.
Lesson Payments: All lessons are paid in advance. This guarantees the time slot is reserved for the instructor. All payments must be made seven days before your next pre-paid class. Lesson payments must be made via major credit cards or PayPal, cash or check.
Rescheduling: Once enrolled, you will work directly with your instructor to handle rescheduling of single lessons as needed.
Cancellation Policy: Please note that we require a minimum of 24 hours for canceling a lesson. If a lesson is cancelled with less than 24 hours notice, you will be charged the full rate of your lesson, and the lesson will be forfeited. No exceptions. Thank you for your cooperation.
Lateness: Students must arrive on time for their lessons. The class must begin and end at the agreed time. Our teachers may have other commitments immediately after your lesson, so please try not to be late.
Refunds: Please note that we do not offer refunds on lessons that have been paid for but not taken. If you are not able to physically take the remaining lessons as scheduled, you have the option of saving them for later (you have up to 10 weeks to resume lessons), giving them to a friend, or even donating them to underprivileged students, or apply them to another subject we offer.
Instructor Availability: Should an instructor be absent, either another substitute teacher will be scheduled in their place or the instructor will be asked to coordinate a make-up class within 14 days of the missed class.